Return Policy
First of all, thank you for your purchase, we hope you are satisfied with your purchase. As such we promise to do our best to deliver an amazing product and customer experience and rest assured, to make right any hiccups along the way. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund. Please see below for more information on our return policy.
Pending order - Before the order is shipped
You can cancel your order and request a refund anytime before it has been shipped.
Please refrain from initiating a chargeback, as this will incur handling fees from your bank and may delay the refund process.
To request a refund, please click the link below to complete the form. Our customer service team will respond within 3 business days of receiving your application:
Return/Refund Request Form
Please note that if the order has already been forwarded to the freight forwarder, it may not be possible to cancel or stop the shipment, even if it hasn't been marked as shipped yet.
Once the refund process is complete, you will receive the refund via your original payment method (e.g., Credit Card, PayPal). Please allow up to 15 business days for the transfer to be processed.
Fulfilled order - After the order is received
Note: Please do not initiate a chargeback, as this will result in handling fees from your bank and may delay the refund process.
We hope you’re satisfied with your purchase! However, if you are not 100% happy with your order, we’ve made the return process as easy as possible.
We accept returns under the following conditions:
1. Within 15 calendar days of receiving a product confirmed by our technical support team to have critical failures, manufacturing defects, or functionality issues.
2. Within 15 calendar days of receiving a product that has been damaged in transit, provided you can supply proof of damage issued by the carrier.
3. Within 15 calendar days of receiving a product that is unopened, unactivated, and in new condition.
Shipping & Return Costs:
1. You will be responsible for return shipping costs for non-defective items.
2. Products must be returned to our warehouse or designated location before we can process your refund.
3. For returns due to customer-caused damage during transportation (e.g., improper packaging), you will be responsible for the damage costs. We recommend keeping the original packaging to protect the product during return shipping.
4. Missing parts, such as accessories, cartridge, will result in a deduction from your refund.
5. No refunds will be given for used edible cartridges. Standard and Industrial are subject to a 10% repackaging fee.
Exceptions:
Evebot cannot accept returns under the following conditions:
1. Return requests are made beyond 15 calendar days of receiving the product.
2. The product is missing accessories, cartridge, and manuals, or is not in new or like-new condition (e.g., cracks, dents, or scratches).
3. The defect is caused by user error, such as dropping the product, using incorrect voltages, or water damage. In such cases, you will bear the shipping cost if you request the return of non-defective items.
4. No defects are found after inspection by Evebot.
5. The purchase receipt or other relevant documentation is missing or suspected to be fraudulent.
6. Proof of transit damage cannot be provided.